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SHIPPING & RETURNS

US Tariffs Update 

The current US Administration has significantly overhauled the tariff regime for packages being shipped to the United States from almost every country across the world, including Canada.  Constant changes in the tariff environment has been challenging (to say the least) for all small businesses, including ours.

 

By way of an Execute Order issued on July 30, 2025,  effective August 29, 2025, the de minimis tariff exemption for products entering the United States was suspended Historically, we shipped all of our products to the United States under that de minimis exemption.

As all of our products are sourced and manufactured within Canada, we believe our products fall under the tariff exemptions pursuant to the Canada United States Mexico Agreement ("CUSMA") as our goods fall under the “special” rate of duty under the Harmonized Tariff Schedule of the United States Revision 23 (2025).  We now ship all of our products with an accompanying Certificate of Origin, which includes an attestation that our products are sourced and manufactured within CUSMA and as such no tariff should apply.

 

In other words, under the provisions of CUSMA, there should be no tariffs charged on import of our products with the accompanying Certificate of Origin, which we have been providing for every shipment to the U.S.

 

However, the practical reality is that, as a result of the constantly shifting tariff environment, we are seeing significant confusion amongst shippers / customs brokers and U.S. border services. In particular, many packages are improperly being charged tariffs despite containing the certificate of origin. As a result of the confusion caused by the constant shifting tariff environment, all customs brokers and shipping providers are now requiring a pre-payment of the tariffs (regardless of whether we claim an exemption under CUSMA) or they will not process a shipment to the United States.

As such, we are now obliged to collect the tariff on check-out and remit it to the customs broker and shipping provider in order to process your shipment. If your package clears customs without payment of the tariff, and it is refunded to us, we will immediately refund it back to you.

We want to stress that we have not raised our prices and we do not get to keep a single cent of the tariffs. These are remitted to the customs broker and then paid to the US Government.

We sincerely appreciate your support during these trying times, and we are hopeful that the tariff environment will shift back to allowing small businesses like ours to ship to you tariff free (hopefully in the near future!). Should you have any questions or concerns, do not hesitate to email us at laura@fearfullymade.ca.

Shipping Policy

Shipping is calculated at a flat rate depending on your region. In an effort to secure discounted shipping rates and provide you the lowest possible shipping costs, we ship our product exclusively through Canada Post. We don't make any money off shipping!

International Shipping

We ship international, to 100+ countries! We have successfully shipped product all over the United States, the United Kingdom, and throughout the European Union. However, kindly note that we ship using Harmonized System Codes (HSC), and some smaller countries' customs do not accept these codes.  If additional customs fees or duties apply, they will be charged to your account.


Return & Exchange Policy

Since each pendant is unique and hand-crafted, all sales are final. Having said that, we are committed to providing you an exceptional experience and strive to offer unparalleled customer support. If you are unhappy with your purchase for any reason, please contact us and we'll see what we can do to satisfy your concerns.

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